REFUND POLICY

Made-to-Order & Slow Fashion Philosophy

Because every Isabela Amie Paris kaftan, kimono, or garment is made to order and handcrafted in Turkey, we do not operate on a mass-production basis. Our tailor, a seasoned artisan with many years of experience, applies his mastery and care to every detail, ensuring each piece is unique and refined.

Because every garment is created exclusively for you, production times may vary depending on demand, fabric availability, and artisanal workflow. We encourage you to review your order carefully before confirming it.

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Eligibility for Refunds

We want you to love your purchase. However, due to the custom and artisanal nature of our products, refunds are available only under the following conditions:

—The product arrives damaged, defective, or incorrect due to an error on our part.

—The request for a refund is submitted within 7 days of receiving the item.

—The item is unworn, unwashed, and in its original packaging with all tags attached.

Refunds will not be issued for reasons related to production or delivery timelines, as each piece is handcrafted and delivery times may vary (typically 4–8 weeks).

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Non-Refundable Items

The following items are final sale and not eligible for refund or exchange:

—Custom-made garments tailored to specific requests.

—Sale or discounted items.

—Gift cards or promotional vouchers.

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Refund Process

To request a refund, please follow these steps:

1. Contact us at info@isabelaamieparis.com within 7 days of receiving your order, providing your order number and a detailed explanation of the issue.

2. Our customer care team will review your request and may request photos or additional information.

3. If approved, you will receive instructions and a return shipping label (for U.S. customers) or guidance for international returns.

4. Once the returned item is received and inspected, your refund will be processed to the original payment method.
   Please allow 5–10 business days after approval for the refund to reflect in your account.

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Partial Refunds

In certain cases, only partial refunds may be granted (if applicable):

—Items returned with signs of wear or missing parts not due to our error.

—Items not returned within the eligible timeframe.

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Shipping Costs

—Original shipping fees are non-refundable.

—For international customers, return shipping costs are the responsibility of the buyer.

—If a shipment is refused or undeliverable, related customs duties and return shipping fees will be deducted from the refund amount.

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Exchanges

While we generally do not offer direct exchanges, we may accommodate an exchange request from time to time, provided the customer covers the shipping costs. If you wish to request an exchange for a different size or style, please contact our customer service team before returning your item. Once approved, we will guide you through the exchange process and shipping details.

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Damaged or Defective Items

If your item arrives damaged or incorrect, please contact us immediately at info@isabelaamieparis.com.
We will gladly replace the product or issue a full refund at no additional cost once verified.